IboMate Pro
Help
How to activate — step by step
- Install IboMate Pro and open the app — the start screen shows the MAC address and a 6-digit key. A new device gets a 7-day trial (on iPhone, iPad, Apple TV and Mac you start the trial in the app).
- Give the MAC address to your reseller — they activate a 12-month or lifetime licence. If your reseller gave you a login and password, choose “Sign in” in the app — the licence activates at the first sign-in.
- Have your own playlist? Choose “Add playlist” in the app, or sign in here with the MAC address and key and add it on the website.
- Choose “Refresh” in the app or restart it — the licence and playlists will appear.
- Something wrong? Check that the MAC in the app matches the one given to your reseller and that the device is online.
Account from your reseller and changing TVs
With an account from your reseller you sign in to the app on each of your devices (within the account limit). After changing TVs, sign in with the same account — your playlists come back. When the limit is full, sign in here with the account (“Have an account from your reseller?”) and unlink the old device. A new device needs a new licence.
Frequently asked questions
Where do I find the MAC address and device key?
Open IboMate Pro — the MAC address and the 6-digit key are on the start screen and in Settings.
How do I add a playlist?
Sign in on this website with the MAC address and key, choose “Add playlist” and paste an M3U link or Xtream details (server, username, password). Then restart the app or choose “Refresh”.
How long is the trial?
A new device gets a 7-day trial. After that it needs a 12-month or lifetime licence.
I changed my TV or reset my device — what about the licence?
The licence belongs to the device’s MAC address. A new device has a new MAC and needs a new licence. Reinstalling the app does not change the MAC.
Do you provide channels?
No. IboMate Pro is only a player — you watch content from your own playlists.
The playlist does not load or the app is stuck on the loading screen. What should I do?
First check with whoever gave you the list whether it is active and has not run out of connections. Then start the app two or three times. If it still fails, sign in on this website with the MAC address and key, remove the list, add it again and restart the app. It also happens that an internet provider blocks the list's server — the same list then works on another connection.
Does the app have a TV guide (EPG)?
Yes, if your list provides one. The guide is downloaded from the address given by the provider of the list — we neither create nor complete it. When adding a list you can enter your own guide address.
I forgot the parental PIN.
Sign in on this website with the MAC address and key, then use the „Reset parental PIN” button. At the next start the app returns to PIN 0000.
Does one licence work on several devices?
No. A licence is tied to the MAC address of one device. Every further television, box or phone needs its own licence.
How do I delete my data?
In the app choose „Delete device and data”, or sign in on this website with the MAC address and key and use the same option. Playlists, messages and device data are removed. The „Data deletion” page describes it in detail.
Deleting data
Delete device data in the app or on this website with “Delete device and data”. Details: what we delete and what stays